AHT is able to help you faster, and less expensively remotely. Rather than dispatching a technician, most repairs can be done remotely. We will arrange an appointment with you and have a technician call you when you are in front of your computer. Using the Tech Connect feature of our site you will download a simple tool that will allow us to connect to you and remotely control the system. We can remove viruses, spyware, fix settings and more. The only requirement is that the computer can power-up and get online. Please note that we cannot fix hardware problems like bad drives, power supplies, and RAM. But most software issues can be taken care of this way.